OUR STORE POLICIES

Things You Need to Know

RETURN POLICY

We hope that you are happy with all products and service.

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However, any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact customer support at contact@myselfcare5.com

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Unclaimed returns get donated to charity after 20 days.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our third party facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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ADDITIONAL RETURN POLICY INFORMATION

We do not accept returns on liquids, lotions and soaps if opened in anyway. We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged. We apologize for any inconvenience,

For credit and debit card purchases, it may take up to 7-10 business days for a refund to show up on your account statement.

Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.